PCSO (Police Community Support Officer) - London

B Division
Full Time
Receive a starting salary of £29,132.55 for London posts, this includes London Allowance. Up to 20% shift allowance will also be added to your salary, however some shift patterns may attract different allowance rates.
Only areas within Greater London are entitled to this allowance.

The British Transport Police are recruiting PCSOs (Police Community Support Officers) - Join us and make a difference to the community!


The British Transport Police (BTP) are currently recruiting PCSOs (Police Community Support Officers) to join their team. The job involves protecting and serving the railway environment and its community, with the aim of keeping levels of disruption, crime, and fear of crime to a minimum. The role of PCSOs is crucial in achieving this objective. Neighbourhood policing is as important to BTP as it is to other forces, but the areas of focus are different due to the railway’s unique and transient nature.


PCSOs have the same responsibilities as Home Office PCSOs but with a focus on enforcing BTP Byelaws within the railway environment. The job is diverse, and no two days will be the same. PCSOs will be responsible for conducting visible patrols at stations, victim care, dealing with security threats, undertaking minor crime investigations, building, and maintaining relationships and partnerships with the community, and providing support and assistance to PC’s. Unlike Home Office police forces, our PCSO's are trained and equipped with handcuffs. 


The ideal candidate should be resilient with a real flair for customer service, have a passion for engaging with the community and forging strong links with partner organizations. PCSOs will need to be prepared to work shifts, including weekends and bank holidays.



Inner London: 

Receive a starting salary of £29,132.55 rising year-on-year to a maximum of £32,255,57 after 7 years plus an additional £3,033.56 for London Allowance 

Plus, you will further receive up to 20% shift allowance, however, some shift patterns may attract different allowance rates. 

Outer London: 

Receive a starting salary of £26,098.99

Plus, you will further receive up to 20% shift allowance, however, some shift patterns may attract different allowance rates. 


In return for your commitment, you will also receive:

  • Receive 28 days holiday (rising to 30 days with service)
  • Receive travel benefits (dependent on location)
  • Have the opportunity of internal progression to become a Police Officer.
  • Have a rewarding career where no two days are ever the same.
  • Be constantly challenged and always learning; supported by our in-house talent & development teams.
  • Be valued for your contribution to your community.
  • Have access to employee assistance programmes, a dedicated wellbeing hub and coaches & mentors from across the force.
  • Have excellent pay progression, a pension scheme and benefits package.


The British Transport Police is committed to diversity and inclusivity, and we encourage everyone to apply, regardless of their background. We assure you that all applications will be evaluated solely on their individual merits and not influenced by any other factors. We are dedicated to improving inclusivity, accessibility, and employment opportunities throughout our organisation.

We also welcome applicants to share any specific needs or requirements with us during both the recruitment process and in the workplace. If you require any adjustments, please let us know, and we will be happy to discuss them with you in more detail.



Application process and eligibility:

Applying is easy; simply click on ‘Apply’ at the bottom left of this page and you will be taken through the process. All applications must be completed online via this method. You need to answer all the questions asked as, unfortunately, if any parts are unanswered your application will sadly be declined from the process.


We do need to let you know that you will not be eligible to apply if:

  • You have been unsuccessful following a BTP PCSO interview in the last 6 months.
  • You have been unsuccessful following BTP vetting checks within the last 12 months.
  • You have ever received a custodial sentence (other cautions, convictions and involvement with the police must be declared but are not necessarily a bar to employment).
  • You have previously been dismissed from another force.
  • You have been declared bankrupt, have a CCJ or an un-managed IVA.
  • You have tattoos that are deemed offensive;  A visible tattoo is permissible, as long as it is not on the face, head or front or side of the neck. Visible tattoos are permissible on other areas of the body, including hands, arms, legs, and feet. A visible tattoo is also permissible on the back of the neck as long as the tattoo is discreet and behind the ear lobe. Discreet tattoos on the ear are also considered acceptable. Consideration will be given to tattoos on the face that were necessary following medical procedures or for cosmetic procedures e.g. eyebrows.
  • You have permanent right to live and work in the UK without any restrictions.


For further information on our eligibility criteria, please have a read through the attached recruitment pack as it contains lots of useful information for you. If you are unsure about your circumstances relating to the above criteria, please don’t hesitate to email our recruitment team who will be happy to help you: RecruitmentTeam@btp.police.uk 

Please note: this campaign is for new recruits only; we do not allow for transferees as part of this campaign. Should you wish to apply to BTP via the transferee route, you will need to apply directly to a transferee advert once live.


Closing Date:

The closing date for applications is 12:00 (midday) on Thursday 29th February 2024. We will not be able to accept applications after this time for any reason, including technical errors. To avoid disappointment, we encourage you to submit your application before this deadline. Following your application being completed and submitted, our team will then let you know if you have passed or failed the application form stage of the process via email and the next stages. Please note: this campaign could close earlier than anticipated based on the volume of applications received.

For further information on our eligibility criteria, please have a read through the attached recruitment pack as it contains lots of useful information for you.

You can apply if you have a live application with another Police force.

Internal PCSOs are not eligible to apply and should apply for vacancies via our internal vacancies page.



At the moment, we are looking for PCSO's within our B Division: Inner London locations across the network including: Stratford, Kings Cross, Liverpool Street, Waterloo, Euston and many others. 



BTP GPP Police Staff Pension Scheme is administered by Royal London, and this is a group personal pension plan which is available to all police staff. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk 

Please note if you are an existing member of Police Staff in the RPS your pension will not be affected. 


Positive Action:

At BTP we are proud guardians of the railway, and we must represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision-making, foster creativity, and drive innovation so all our people can thrive.

Our vacancies are open to everyone, and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions. If you have the skills, experience, and values that here in BTP we pride ourselves on then we would welcome you to apply.

For more information on Positive Action please click here or email the team at PART-Recruitment@btp.police.uk  


On a final note…

if you want to ask us any awkward or ‘obvious’ questions, if you are unsure whether your personal circumstances are suitable for a career as a PCSO but don’t know how to talk to us about it OR you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you:  RecruitmentTeam@btp.police.uk. If your question is related to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: PART-Recruitment@btp.police.uk To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.


Apply today to help keep your community safe and protect every journey 

This opportunity is closed to applications.