CCTV First Line Support Engineer

British Transport Police (BTP) are recruiting for a CCTV First Line Support Engineer on a Full Time, Permanent Contract. The role is paying £36,529.65 per annum, plus £3,033.56 London allowance and 10% on call allowance.  The role will be based at our Ebury Bridge, London site with some flexible working available.

BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast paced, operationally and commercially demanding, and constantly changing.

The CCTV First Line Support Engineer focuses on the provision of pro-active technical support within our Control Rooms and Visual Services team, specifically maintaining operational integrity of the CCTV functionalities. This role plays a crucial part in liaising with our external CCTV providers to diagnose, troubleshoot and resolve any infrastructure or network-related issues within the CCTV scope.

As a First Line Support Engineer you will be required to:

• Supporting the Head of Visual Services Network and Infrastructure with ad hoc queries
• First Line Support Engineer Digital Media / Helpdesk / Windows
• First Line support for PC's/Laptops within the J&PC Command
• Complete all aspects of internal support queries', ranging from hardware setup, network, application issues and general enquires.
• Help develop and improve functionality or
• Troubleshoot issues including out of hours both with clients, ensure faults are resolved and identify route cause to minimize reoccurrence.
• Manage and support remote server infrastructure ensuring high availability and disaster recovery meet the business needs.
• Completing daily check lists and identifying any issues which may arise.
• Working alongside Technical Support Engineers and the Head of Visual Services Network and Infrastructure to implement new hardware/software and changes to the infrastructure to ensure 24/7 availability.
• User and system-based testing new applications before implementation.
• Provide motivation, leadership, and direction to the team. Ensure effective team management including but not limited to the PDR process, sickness absence and return to work management, time management, maternity liaison, occupational health referrals, health and safety assessments and poor performance.
• Manage the induction and training of new starters, identifying training and development needs of current staff, and providing guidance and refresher training where necessary.
• Ensure staff wellbeing and the fair treatment of all in line with BTP Standard Operating Procedures (SOPs).

Further information about this vacancy can be found in the attached job description. The successful CCTV First Line Support Engineer will be required to evidence the following:

• Workload Prioritization
• Software Proficiency: Proficiency in Adobe Creative Cloud Suite and Microsoft 365 is required for creating, editing, and managing digital content and documents.
• CCTV Knowledge: Comprehensive knowledge and understanding of both IP and Analogue CCTV Systems, including the ability to diagnose, troubleshoot, and resolve system issues.
• Windows/Intel (Wintel) Environment: Experience in managing servers in a Wintel environment, ensuring optimal system performance and security.
• Data Management: Practical understanding of data backup strategies and their implementation, to ensure data availability and protection.
• Network Protocols: Proficiency in networking, including a deep understanding of network protocols, design, and administration.
• Video Codec Knowledge: Familiarity with various video codecs, their application, and optimization in CCTV systems.
• Interpersonal Skills: Exceptional interpersonal skills are needed for efficient and effective communication with internal teams, external service providers, and other stakeholders.
• Proven problem-solving abilities are required, with a focus on rapidly finding solutions to complex technical issues and challenges.
• Knowledge of Windows server environment. This includes experience with Windows Server operating systems, server roles and features, Active Directory, Group Policy, DNS, and other related components.
• Knowledge of CCTV products, including different types of cameras, recording devices, and video management systems.
• Knowledge of CCTV codecs, which are used to encode and decode video streams in CCTV systems. This includes understanding different codec formats, compression techniques, and their impact on video quality and storage requirements.

If you are interested in applying to the role, then please do not delay as interviews will be held as soon possible. In return for your experience, we can offer you:

• Up to £36,529.65per annum plus £3,033.56 London allowance and 10% on call allowance.
• Yearly base salary increments (subject to satisfactory performance in previous PDR year).
• Working from home allowance available to purchase suitable equipment for blended & home working.
• 28 days annual leave plus bank holidays.
• Family friendly policies including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and access to Blue Light Card.
• Development opportunities including fully funded apprenticeships.
• Employee assistance programme and dedicated wellbeing hub.
• Excellent Pension scheme.

BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.

Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions.  If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.

For more information on Positive Action please click here or email the team on PART-Recruitment@btp.police.uk

If you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you:  RecruitmentTeam@btp.police.uk. If your question related to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: PART-Recruitment@btp.police.uk To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

BTP GPP Police Staff Pension Scheme is administered by Royal London and this is a group personal pension plan which is available to all police staff. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk .Please note if you are an existing member of Police Staff in the RPS your pension will not be affected. 

Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to Recruitmentteam@btp.police.uk prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum rating of 3 (performing) or a rating of U (no rating) must have been achieved on the last reporting year PDR.