CCTV Intelligence and Retrievals Officer (CIRO)

British Transport Police (BTP) are recruiting for CCTV Intelligence and Retrievals Officer (CIRO) on a Full Time and Permanent Contract. The role is paying £29,076.18 per annum plus £3,033.56 London Allowance and will be based in London, Ebury Bridge.

BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast paced, operationally and commercially demanding, and constantly changing. As a CCTV Intelligence and Retrievals Officer (CIRO) you will be required to proactively gather, collate, and disseminate real-time CCTV footage. Identify forensic opportunities that will aid investigations and consult with Investigating Officers and Scenes of Crime Officers. Produce evidential downloads of CCTV and still images to the highest evidential standards.

As a CCTV Intelligence and Retrievals Officer (CIRO), you will be required to:

• Proactively monitor and react to live-time incidents, reviewing cameras and pushing feeds to control rooms as required.
• Respond to taskings and support live Police operations and events taking place at railway locations.
• Identify suitable opportunities to provide fast-time evidential CCTV downloads in line with force and Justice and Public Contact (J&PC) priorities.
• Identify crime patterns and proactively monitor identified stations raising logs with the control rooms as appropriate.
• Conduct CCTV reviews to support Police investigations and incidents.
• Download evidential CCTV both remotely and externally using proprietary and bespoke software.
• Upload footage to BTP’s Digital Evidence Management System as master evidence or produce as physical media as required. Ensure evidential integrity of all produced evidence and audit trails are maintained.
• Apply forensic controls to all evidence produced ensuring national and force guidelines are followed.
• Undertake administrational duties including the recording and logging of all activity undertaken in relation to the role.
• Co-ordinate and respond to all customer service enquiries in a prompt, professional and helpful manner to drive forward the focus on customer service.
• Triage submitted requests and allocated to the relevant person or team in line with objectives.
• Provide operational support to BTP areas for pre-planned operations and events.
• Undertake sensitive taskings, including review of fatalities, including initial assessments of the images in order that fast time decisions are made, and the correct information quickly disseminates.
• Support officers from within BTP, Home Office forces and Government agencies in reviewing CCTV.
• Report any system faults encountered during the viewing or downloading of footage.
• Complete witness statements to evidence work undertaken.
• Attend court to support and present CCTV evidence.
• Escalate issues to line manager as required.
• Ensure comprehensive handovers are completed for the next shift.

Further information about this vacancy can be found in the attached job description. The successful CCTV Intelligence and Retrievals Officer will be required to evidence the following:

• Educated to A level.
• Trained to or capable of achieving SIA/BTEC Level 2 CCTV Control Room Operator within probationary period.
• Experience of working in a CCTV or video related environment (or relevant training)
• Demonstratable experience in the use of CCTV systems
• Excellent communication and interpersonal skills
• Problem solving technical issues related to this discipline.
• Excellent IT skills including use of digital video files and codecs
• Knowledge of digital media formats and codecs
• Knowledge and understanding of national guidelines around the capture and processing of CCTV and other video imagery.
• Proficient in MS Office.

If you are interested in applying to the role, then please do not delay as interviews will be held as soon possible. In return for your experience, we can offer you:

• Up to £29,076.18 per annum plus £3,033.56 London Allowance; per annum
• Yearly base salary increments (subject to satisfactory performance in previous PDR year)
• Working from home allowance available to purchase suitable equipment for blended & home working.
• 28 days annual leave plus bank holidays
• Family friendly policies including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and access to Blue Light Card
• Development opportunities including fully funded apprenticeships.
• Employee assistance programme and dedicated wellbeing hub
• Excellent Pension scheme

BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway, and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.

Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions.  If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.

For more information on Positive Action please click here or email the team on PART-Recruitment@btp.police.uk

If you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you:  RecruitmentTeam@btp.police.uk. If your question related to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: PART-Recruitment@btp.police.uk To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

BTP GPP Police Staff Pension Scheme is administered by Royal London and this is a group personal pension plan which is available to all police staff. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk .Please note if you are an existing member of Police Staff in the RPS your pension will not be affected. 

 Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to Recruitmentteam@btp.police.uk prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum rating of 3 (performing) or a rating of U (no rating) must have been achieved on the last reporting year PDR.