PNC & Records Officer role- London

All Regions
Albany House
Full Time

PNC & Records Officer is required for a Permanent Contract role paying up to £32,109.56 per annum with British Transport Police (BTP) based in London - Albany House.

BTP is the national police force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing. As PNC & Records Officer with BTP you will responsible for the effective administration and weeding of warrants, the efficient maintenance, interrogation and analysis of the Police National Computer (PNC) in order to maximise the identification of offenders and recovery of property.

The post holder will also be responsible for maintaining Arrest Summons (AS) numbers for BTP, ensuring all relevant crime administration systems and databases are updated accordingly, using information generated by the Crown Prosecution Service (CPS) and courts. Duties are carried out within strict timescales to ensure compliance with the Victim’s Code of Practice (VCOP) and in accordance with the Management of Police Information (MOPI), The Data Protection Act (DPA) and the Freedom of Information Act (FOI), as well as any other relevant legislation.


The post holder will be responsible for the preparation of records for on-site archiving and for the retrieval of records from commercial storage. As PNC & Records Officer you will be required to:

  • Process information received and interrogate court systems to obtain results for all court hearings, update PNC and NICHE with results, bail conditions and adjournments accurately and ensure all remands are updated on PNC. Accountable for adhering to PNC Manual of Guidance and PNC Code of Practice when updating PNC and ensuring records are updated correctly to the national minimum standards.
  • Maintain level of knowledge and expertise and fully utilise specialist PNC investigative tools (VODS, QUEST) to identify offenders and recover stolen property.
  • Fully understand the broadcast facility in order to prepare/receive PNC broadcast messages and ensure circulation is made to the appropriate forces/areas within the nationally agreed rules.
  • Process requests received from DVLA and any information requests received internally.

Further information about this vacancy can be found in the attached job description.


The successful PNC & Records Officer will be required to evidence the following skills:

  • Minimum GCSE grade C or equivalent in English and Maths.
  • If not already trained in PNC Names enquiry and PNC offence processing, Vehicle/Property enquiry, Vehicle/Property update, Vehicle Online Descriptive Search (VODS) and Query Using Enhanced Search Techniques (QUEST); any successful candidate will need to undertake these training courses (approx. 4 weeks of training), and pass, within their probation period.
  • Experience of working in an administrative environment within a police or partner agency.
  • Experience of evaluating and managing risk.
  • Experience in exercising a high level of diplomacy, tact and discretion in the management of sensitive and confidential information.
  • Excellent interpersonal skills with the ability to effectively communicate verbally and in writing.
  • Highly developed self-motivation combined with a methodical, energetic and positive approach to work.

To apply for this role a cover letter is required for your application to be reviewed. Please note  submit a single document containing both your Cover letter and CV. 

If you are interested in applying to this PNC & Records Officer role then please do not delay as interviews will be held as soon as appropriate candidates are highlighted. In return for your experience, we can offer you:

  • Salary £29,076.18 per annum per annum plus £3033.56 London Allowance
  • Yearly base salary increments
  • Working from home allowance available to purchase suitable equipment for blended & home working
  • 28 days annual leave plus bank holidays
  • Family friendly policies including up to 26 weeks paid maternity and adoption leave
  • Bespoke benefits platform and access to Blue Light Card
  • Development opportunities including fully funded apprenticeships 
  • Employee assistance programme and dedicated wellbeing hub
  • Pension scheme


BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.
Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions.  If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply. For more information on Positive Action please click here or email the team on

If you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you: If your question related to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

BTP GPP Police Staff Pension Scheme is administered by Royal London and this is a group personal pension plan which is available to all police staff. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at .Please note if you are an existing member of Police Staff in the RPS your pension will not be affected. 

Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum rating of 3 (performing) or a rating of U (no rating) must have been achieved on the last reporting year PDR.

This opportunity is closed to applications.