Service Desk Team Leader

FHQ
Force Headquarters, Camden, London
B002
Full Time
Permanent
£37,269.91
£3,033.56
up to £3,867

An IT Service Desk Team Leader is required for a permanent role paying up to £43,972.02 per annum, plus £2,835.11 London Allowance per annum with the British Transport Police (BTP) based in Camden, London. 

BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing. As Service Desk Team Leader with BTP you will lead a team of Service Desk Operators & Mobile Device engineers for the Technology Department and manage the day-to-day activities of the Technology Service Desk & Mobile Device Team operations.

As IT Service Desk Team Leader you will be required to:

  • Leadership of first line support Analyst and Engineers, ensuring a high level of timely first line technical support is offered to the business.
  • Provide technical expertise with regards to the implementation and management of the Force's current and future mobile data solutions.
  • Day to day responsibility for ensuring Service Requests are actively managed and allocated to the correct technology team.
  • To maintain awareness of security policies and procedures and ensure our solution fulfils all security requirements and that document sets are up to date.

The successful candidate will be required to evidence the following:

  • Experience of working in a busy Technical Service Desk environment providing 1st and 2nd line support for a broad range of mission critical systems and services.
  • Familiar with Service Desk Tools, CMDB and asset management.
  • Strong stakeholder management and customer service skills.

In return for your experience, we can offer you:

  • Salary up to £43,972.02 (£37,269.91 base plus £2,835.11 London Allowance plus up to £3,867 SFIA supplement)
  • Yearly base salary increments
  • Access to a range of training opportunities, including Pluralsight and Microsoft Enterprise Skills Initiative
  • 28 days annual leave plus bank holidays
  • Flexible agile working approach
  • Family friendly policies including up to 26 weeks paid maternity and adoption leave
  • Bespoke benefits platform and access to Blue Light Card
  • Development opportunities including fully funded apprenticeships
  • Employee assistance programme and dedicated wellbeing hub
  • Pension scheme

BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.

Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.

For more information on Positive Action please click here or email the team on lets-talk@btp.police.uk

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous five years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

BTP has undertaken a review of Police Staff pensions and as a result of this the Police Staff pension will be changing. The current police staff pension is a Defined Benefit scheme which is administered by the Railways Pension scheme. The new pension scheme which is launching is a Defined Contribution scheme which is administered by Royal London. The new pension scheme is awaiting formal approval and an introductory date is not finalised. The earliest this will be is April 2023. If you have any queries, please contact the recruitment team – recruitmentteam@btp.police.uk

Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to Recruitmentteam@btp.police.uk prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum indicator of 3 / developing' or' 'Indicator 5 / no rating must have been achieved on the last reporting year PDR.

This opportunity is closed to applications.