Integrated Systems Business Support Officer

Camden Street
Full Time

An Integrated Systems Business Support Officer is required for a permanent role paying £32,757.33 per annum, plus £3,033.56 London allowance per annum, with British Transport Police (BTP) based at FHQ London.  The candidate will be able to work a blended approach of both home and office based working.

BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing. As Integrated Systems Business Support Officer with BTP you will provide specialist advice and guidance regarding the functionality and capability of Niche, ControlWorks, iPatrol (mobile solution), Digital Evidence Management System (DEMS) and Body Worn Video (BWV). Calls for service via the IT Service Desk that cannot be resolved by service desk staff or other IT staff will be allocated to the post holder to resolve.

As Business Support Officer you will be required to:

  • Provide a support service and respond to all received calls, incoming queries or complaints, investigating/analysing all related issues to the Core Operational Systems (Niche, ControlWorks, iPatrol, DEMS and BWV) in line with all required BTP and governance service standards, procedures and statutory requirements.
  • Provide specialist advice and guidance regarding the functionality and capability of Core Operational Systems. Calls for service via the IT Service Desk that cannot be resolved by service desk staff or other IT staff will be allocated to the team to resolve.
  • Responsible for making system changes as directed by the Digital Support Specialist and Operational Systems Business Analysts including but not limited to creation of new units and the designing of workflows, forms and templates.

Further information about this vacancy can be found in the attached job description. The successful Business Support Officer will be required to evidence the following:

  • Demonstrable experience of effectively operating a business database.
  • Demonstrable experience of effective relationship management of colleagues and customers (internal and external to the organisation).
  • Will have proven experience of working in a service delivery environment.

If you are interested in applying to this Integrated Business Support Officer role then please do not delay. In return for your experience, we can offer you:

  • £32,757.33 per annum, plus £3033.56 London allowance per annum (if London Based)
  • Yearly base salary increments (subject to satisfactory performance in previous PDR year)
  • Working from home allowance available to purchase suitable equipment for blended working
  • 28 days annual leave plus bank holidays
  • Family friendly policies including up to 26 weeks paid maternity and adoption leave
  • Bespoke benefits platform and access to Blue Light Card
  • Development opportunities including fully funded apprenticeships
  • Employee assistance programme and dedicated wellbeing hub
  • Excellent Pension scheme

BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.

Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions.  If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply. Closing date for applications is 21st February at 12pm.

For more information on Positive Action please click here or email the team on

If you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you: If your question related to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 5 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly. Please see the additional document regarding Vetting Top Tips. 

BTP GPP Police Staff Pension Scheme is administered by Royal London and this is a group personal pension plan which is available to all police staff. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at .Please note if you are an existing member of Police Staff in the RPS your pension will not be affected. 

Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum rating of 3 (performing) or a rating of U (no rating) must have been achieved on the last reporting year PDR.

This opportunity is closed to applications.