Technology Service Desk Operative x 5

FHQ
Force Headquarters, Camden, London
A006
Full Time
Permanent
£30,614.33
£3,033.56
Up to £1,078.89

We are recruiting for 5 x Technology Service Desk Operatives on a permanent contract role paying up to £34,528,33 with British Transport Police (BTP) based in Force Headquarters, Camden, London.

BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year.

As Technology Service Desk Operative you will ensure the processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration. The resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.

The successful Technology Service Desk Operatives  will be required to evidence the following skills & qualifications.

  • Accredited to ITIL Foundation Level or higher
  • A good standard of general education
  • Good experience of working in a busy Technical Service Desk environment providing 1st and 2nd line support for a broad range of mission critical systems and services.
  • Good knowledge of best practice customer service processes

Further information about this vacancy can be found in the attached job description.

In return for your experience, we can offer you:

  • Salary up to Â£34,528,33 (£30,614.33 base + £2,835.11 London Allowance + SFIA supplement of up to £1,078.89)
  • 28 days annual leave plus bank holidays
  • Competitive pension scheme
  • Flexible agile working approach
  • Family friendly policies including up to 26 weeks paid maternity and adoption leave
  • Bespoke benefits platform and access to Blue Light Card
  • Development opportunities including fully funded apprenticeships

As an equal opportunities employer, British Transport Police is committed to the inclusive treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want our organisation to be as diverse as the community it serves and strongly encourage applicants from a wide range of backgrounds to apply. In order for us to achieve this we ask that you complete the relevant diversity monitoring form. Any information relating to the diversity monitoring form are used only with the intent to improve our services and people practices. Please be assured that all applications will be judged on their individual merit and no other factors.

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 5 YEARS (dependant on the level of vetting required of the role). You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

BTP has undertaken a review of Police Staff pensions and as a result of this the Police Staff pension will be changing. The current police staff pension is a Defined Benefit scheme which is administered by the Railways Pension scheme. The new pension scheme which is launching is a Defined Contribution scheme which is administered by Royal London. The new pension scheme is awaiting formal approval and an introductory date is not finalised. The earliest this will be is January 2022. If you have any queries, please contact the recruitment team – recruitmentteam@btp.police.uk

Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to Recruitmentteam@btp.police.uk prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum indicator of 3 / developing' or' 'Indicator 5 / no rating must have been achieved on the last reporting year PDR.

This opportunity is closed to applications.