Desktop Support Engineer

British Transport Police is recruiting for a Desktop Support Engineer on a permanent basis paying £31,240.82 with British Transport Police (BTP) based in Manchester City Centre (Frequent travel to other sites and offices when required). This role is based on site on a daily basis and can involve physical lifting activities.

As Desktop Support Engineer you will be responsible for the resolution (both reactive and proactive) of problems throughout the information system life-cycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents relating to end user hardware and integrated software. 

BTP is the national police force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing.

In addition to the above, as Desktop Support Engineer you will be required to:

• Manage and record keeping of the desktops, laptops, software licences and spare parts (IT Asset Management).
• As a team member you will support and upkeep the maintenance of 2,800 of desktops, 1,600 laptops and Printers.
• Provide triage, diagnostics and remedial work in specialist fields. 

Further information about this vacancy can be found in the attached job description. 

The successful Desktop Support Engineer will be required to evidence the following skills & qualifications;

Qualifications

• Accredited to ITIL Foundation Level or higher
• A good standard of advanced education 

Experience

• Good experience of working in a customer focussed desktop or end-user support function covering personal computing devices and end-user software installations and support.
• Experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs.
• Good experience of developing and managing excellent customer relations. 

Technology

• Intel based end-user hardware
• MS SCCM 2012 onwards
• MS Active Directory
• MS Office Suite - O365 including MS Teams
• Microsoft Desktop OS Windows 7, 8, 10
• Networking concepts (incl. security, firewalls, TCP/IP, DNS)
• Printer installations and trouble shooting
• Video Conferencing Systems

In return for your experience, we can offer you:

• Salary of £31,240.82
• 28 days annual leave plus bank holidays
• Pension Scheme
• Other benefits include a bespoke BTP rewards platform and various salary sacrifice schemes such as cycle to work as well as many high street and online retail discounts 

Please note interviews are to be held week commencing 13th June. 

We want our organisation to be as diverse as the community it serves and welcome applicants from all sections of the community. In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 5 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

Internal candidates must have completed their probation for their current substantive posting. Internal candidates can only apply in tenure if Head of Department approval is emailed to the Recruitment.team@btp.police.uk prior to the vacancy closing. If this authorisation is not provided prior to the vacancy closing the candidate will fail the eligibility check. Candidates internal to BTP must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum indicator of 3 / developing' or' 'Indicator 5 / no rating must have been achieved on the last reporting year PDR.

BTP has undertaken a review of Police Staff pensions and as a result of this the Police Staff pension will be changing. The current police staff pension is a Defined Benefit scheme which is administered by the Railways Pension scheme. The new pension scheme which is launching is a Defined Contribution scheme which is administered by Royal London. The new pension scheme is awaiting formal approval and an introductory date is not finalised. The earliest this will be is July 2022. If you have any queries, please contact the recruitment team – recruitmentteam@btp.police.uk