IT Service Desk Analyst

British Transport Police (BTP) have an exciting opportunity for a permanent Service Desk Analyst to be based at our Force Headquarters in Camden, London.

BTP is the national police Force for Britain’s rail network. Every day we ensure the safety and security of over six million passengers and railway staff throughout England, Scotland and Wales. As Service Desk Analyst with BTP you will provide first line support to over 5,000 users across BTP.

Key accountabilities for the role include:

•           Ensure a high rate ‘first fix’ solution by administering a range of technologies and approaches.

•           Provide excellent technical and customer support to police officers and staff

•           Managing the privileges and email access for staff across the Force

In return for your experience, we can offer you:

•           Salary up to £28,117.73 (£25,707.23 + £2,470 London Allowance)

•           28 days annual leave plus bank holidays

•           Final salary pension

•           Various salary sacrifice schemes (cycle to work/childcare) and retail discounts

We want our organisation to be as diverse as the community it serves so we welcome applicants from all sections of the community. You must have the right to remain and work in the UK and you must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment but they must be declared at the point of application.

Candidates internal to BTP must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance, that all mandatory training courses have been attended and are in ticket/up to date, that a ‘Competent’ rating, or above, was achieved on the last reporting year PDR and they have completed their tenure period (six months) for current substantive posting.

Please note that the core working hours for this role are between 7am and 7pm.