Senior Channels Manager

British Transport Police (BTP) are looking to recruit a Senior Channels Manager to join our Internal Communications team on a 6 Month Fixed Term Contract paying £31,240.82 plus £2,700.10 London Allowance (if applicable) per annum and is based at any BTP Headquarters including; Cardiff, Leeds, Manchester, Birmingham & London.

BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing.

The Senior Channels Manager will be a senior leader in the Internal Communications team, providing proactive leadership for the delivery of a new channels strategy that reaches our people, wherever they work.

As Senior Channels Manager you will play a pivotal role in transforming the way BTP communicates and evolves its communications to foster a two-way conversation. Within the role you will be involved in the introduction of several channels including Yammer, a new social intranet, virtual events and an employee listening platform. This technology is new to BTP and we need a digitally savvy individual to drive this agenda forward.

You will work closely with the Head of Internal Communications to deliver multiple projects, partnering with and coaching our internal stakeholders to improve and enhance internal communications and engagement.

You will lead BTP to utilise multiple communication channels that facilitate conversations and nurture communities - to help colleagues understand how their work contributes to our purpose. Put simply, the post-holder with help us connect – to each other and to BTP.

As Senior Channels Manager you will be required to:

• Develop a best practice internal communications channel approach, that is insight-led and focussed on reaching our people, wherever they work
• Establishing a clear purpose and objectives for each channel within an overall channels’ matrix, segmented by audience
• Leading the implementation of several new channels and assisting the Head of Internal Communications in prioritising channels based on impact to the organisation – this includes, but not limited to, Yammer, MS Teams, Peakon and a new mobile-accessible intranet
• Deputise for the Head of Internal Communications on all Channels decisions and meetings, where appropriate
• Drive and embed a robust insight and audience-based approach across the team, with ownership of an insight dashboard, to support insight-led conversations with stakeholders

Further information about this vacancy can be found in the attached job description.

The successful candidate will be required to evidence the following skills:

• Membership to Institute of Internal Communications (IoIC) (preferred)
• Qualification from CIPR or IoIC (preferred)
• Educated to degree level or equivalent level of experience
• Significant experience in Internal Communications advising senior stakeholders
• Experience of developing channels for disparate workforces, with a clear understanding of their unique communication challenges
• Experience of successfully implementing and growing an Employee Social Network, preferably Yammer
• Fluency in Welsh language, written and verbal is desirable

If you are interested in applying then please do not delay as interviews will be held on Tuesday 22nd June & Wednesday 23rd June 2021. In return for your experience, we can offer you:

• Salary £31,240.82 plus £2,700.10 London Allowance (if applicable) per annum
• 28 days annual leave plus bank holidays
• Pension Scheme
• Other benefits include a bespoke BTP rewards platform and various salary sacrifice schemes such as cycle to work and childcare as well as many high street and online retail discounts

We want our organisation to be as diverse as the community it serves and welcome applicants from all sections of the community. In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

BTP has undertaken a review of Police Staff pensions and as a result of this the Police Staff pension will be changing. The current police staff pension is a Defined Benefit scheme which is administered by the Railways Pension scheme. The new pension scheme which is launching is a Defined Contribution scheme which is administered by Royal London. The new pension scheme is awaiting formal approval and an introductory date is not finalised. The earliest this will be is August 2021.  If you have an queries, please contact the recruitment team – recruitmentteam@btp.police.uk

Candidates internal to BTP must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance, that all mandatory training courses have been attended and are in ticket/up to date, that a ‘Competent’ rating, or above, was achieved on the last reporting year PDR and they have completed their tenure period for current substantive posting.