Communications Officer - Force Control Room London

Force Control Room London (FCRL)
Full Time
£33,135.00 (Dependent on Experience)
Only areas within Greater London are entitled to this allowance.

British Transport Police are recruiting Communications Officers to work in our Force Control Room, London.

As a Communications Officer with BTP you will be expected to provide call handling and radio dispatch for the British Transport Police and manage the police response to incidents ensuring that public and officer safety is maintained at all times.

Communications Officers are required on a permanent contract paying up to £33,135 depending on experience (inclusive of London allowance & shift allowance) with British Transport Police (BTP) based in our Force Control Room in Central London.

BTP is the national police Force for Britain’s rail network. Every day we ensure the safety and security of over six million passengers and railway staff throughout England, Scotland and Wales. As a Communications Officer you will be working in a safety critical role and you will be required to:

  • Provide call handling and radio dispatch for the British Transport Police and manage the police response to incidents
  • Record information accurately while assessing the information to decide on the appropriate level of response
  • Demonstrate the ability to work as part of a team while meeting tight deadlines.
  • Cover a 24/7/365 rota consisting of early, late and night shifts

The successful Communications Officers will be required to evidence the following skills:

  • Excellent communication skills.
  • Manage situations in a calm and assertive manner.
  • Utilise different communication methods (e.g. telephone, radio, email)
  • The ability to learn and use new IT packages

In return for your experience, we can offer you:

  • Up to £33,135 (inclusive of 20% shift allowance and London Allowance)
  • 28 days annual leave plus bank holidays
  • Final salary pension


The hours can be highly unsocial as you will be working a shift pattern that will include early starts, late finish times, and night shifts. However, there are few careers that are as interesting, exciting and fulfilling as working as a Communications Officer for BTP. With your help, we can continue to police the rail network, investigate crime and safeguard the most vulnerable. ‘We are BTP’ – come and join us. Make a difference.

**Join our Twitter Q & A on Tuesday 24th March from 5pm to 7pm to ask any questions you may have about becoming a BTP Communications Officer. @BTPcareers

The recruitment process for this role is the successful completion of online testing and then an interview on a further date. The interviews will take place over April/May 2020. If you pass the shortlisting stage for this opportunity then you need to be available to attend one of these dates.

Please note that training is scheduled to start in July 2020 and October 2020

We want our organisation to be as diverse as the community it serves and welcome applications from everyone. You must have both the permanent right to live and work in the UK and have been permanently resident in the UK for at least the previous three years. Any cautions or convictions including those deemed ‘spent’ must be declared at the point of application but will not necessarily exclude you from employment.

We kindly ask agencies not to send CVs. If CVs are received BTP reserve the right to engage with the candidate directly and without a fee being paid under any circumstances.