Application Support Analyst

An Application Support Analyst is required for a permanent role with British Transport Police (BTP) based in Camden, London. 

BTP is the national police Force for Britain’s rail network. Every day we ensure the safety and security of over six million passengers and railway staff throughout England, Scotland and Wales. As Application Support Analyst with BTP you will offer specialist expertise to ensure the high availability of key applications across the Force.

Key accountabilities will include:

• Investigate and resolve issues including performance monitoring.
• Provide advice or training to users, by devising corrections for faults, making general or site specific modifications
• Collaborate with the system's developers and/or with colleagues specialising in different areas, such as Database administration or Network support.

 Further information about this vacancy can be found in the attached job description. The successful Application Support Analyst will be required to evidence the following skills:

• Extensive experience of providing applications support for one or more core business applications
• Extensive experience of developing and managing customer relationships
• Experience of delivering technical advice

 In return for your experience, we can offer you:

• Salary up to £41,137.53 (£31,666.23 + £2,495 London Allowance + a SFIA supplement of £6,976.30 depending on skills and experience)
• 28 days annual leave plus bank holidays
• Final salary pension
• Various salary sacrifice schemes (cycle to work/childcare) and retail discounts

We want our organisation to be as diverse as the community it serves so we welcome applicants from all sections of the community. You must have the right to remain and work in the UK and you must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment but they must be declared at the point of application.

Candidates internal to BTP must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance, that all mandatory training courses have been attended and are in ticket/up to date, that a ‘Competent’ rating, or above, was achieved on the last reporting year PDR and they have completed their tenure period (six months) for current substantive posting.