Integrated Systems Business Support Officer

A Business Support Officer is required for a Permanent Contract role paying £27,874.32 plus £2,700.10 London Allowance per annum with British Transport Police (BTP) based in Force Headquarters, Camden, London.

BTP is the national police force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing. As Business Support Officer with BTP you will be provide specialist advice and guidance regarding the functionality and capability of Niche, ControlWorks, iPatrol (mobile solution), Digital Evidence Management System (DEMS) and Body Worn Video (BWV). Calls for service via the IT Service Desk that cannot be resolved by service desk staff or other IT staff will be allocated to the post holder to resolve (and much more, refer to JD)

As Business Support Officer you will be required to:

• Provide a support service and respond to all received calls, incoming queries or complaints, investigating/analysing all related issues to the Core Operational Systems (Niche, ControlWorks, iPatrol, DEMS and BWV) in line with all required BTP and governance service standards, procedures and statutory requirements.
• Provide specialist advice and guidance regarding the functionality and capability of Core Operational Systems. Calls for service via the IT Service Desk that cannot be resolved by service desk staff or other IT staff will be allocated to the team to resolve.
• Responsible for making system changes as directed by the Digital Support Specialist and Operational Systems Business Analysts including but not limited to creation of new units and the designing of workflows, forms and templates.

Further information about this vacancy can be found in the attached job description.

The successful Business Support Officer will be required to evidence the following skills:

• GCSE/O Level (or equivalent) qualification in mathematics, computing or science or equivalent experience.
• Demonstrable experience of effectively operating a business database.
• Demonstrable experience of effective relationship management of colleagues and customers (internal and external to the organisation).
• Will have proven experience of working in a service delivery environment.

If you are interested in applying to this Business Support Officer role then please do not delay as interviews will be held W/C 07th June 2021. In return for your experience, we can offer you:

• Salary £27,874.32 plus £2,700.10 London Allowance per annum
• 28 days annual leave plus bank holidays
• Pension Scheme
• Other benefits include a bespoke BTP rewards platform and various salary sacrifice schemes such as cycle to work as well as many high street and online retail discounts

We want our organisation to be as diverse as the community it serves and welcome applicants from all sections of the community. In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

Candidates internal to BTP must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance, that all mandatory training courses have been attended and are in ticket/up to date, that a ‘Competent’ rating, or above, was achieved on the last reporting year PDR and they have completed their tenure period (12 months) for current substantive posting.