Origin Support Officer

Birmingham - Outbased
Full Time

An Origin Support Officer is required on an permanent basis paying £25,964.30 per annum with British Transport Police (BTP) based in Birmingham.

BTP is the national police Force for Britain’s railways. Every day we ensure the safety and security of over six million passengers and staff throughout England, Scotland and Wales. As a
Origin Support Officer you will act as first line support to users, line managers and all employees using the system, providing specialist advice and guidance regarding the functionality and capability of Origin.

As an Origin Support Officer you will be required to:

  • Provide a support service and respond to all received calls, incoming queries or complaints, investigating/analysing all related issues to Origin ERP Suite.
  • Liaise with BTP Second Line Support (Senior Applications Support Analyst) to enable resolution of faults in a timely manner.
  • Provide training to the professional users of the system, and where needed, support the wider system usage by creating training materials for reference.
  • Ensure that all duties and responsibilities are undertaken with regard to the integrity and security of the system and data.

Further information about this vacancy can be found in the attached job description.

The successful
Origin Support Officer will be required to evidence the following skills/experience:

  • Demonstrable experience of a large database, including providing first line support to users.
  • Strong IT skills with knowledge of the relevant IT systems.
  • Strong attention to detail
  • Excellent written, verbal and interpersonal skills including tact and discretion.

If you are interested in applying to this Origin Support Officer role then please do not delay as interviews will be held as soon as appropriate candidates are highlighted. In return for your experience, we can offer you:

  • Salary £25,964.30 per annum.
  • 28 days annual leave plus bank holidays
  • Final salary pension
  • Various salary sacrifice schemes (cycle to work/childcare) and retail discounts

Interviews are expected to take place on Thursday 28th June 2018.

We want our organisation to be as diverse as the community it serves and welcome applications from everyone. You must have both the permanent right to live and work in the UK and have been permanently resident in the UK for at least the previous three years. Any cautions or convictions including those deemed ‘spent’ must be declared at the point of application but will not necessarily exclude you from employment.

We kindly ask agencies not to send CVs. If CVs are received BTP reserve the right to engage with the candidate directly and without a fee being paid under any circumstances.

This opportunity is closed to applications.