People Service Desk Support Officer (6 month FTC/Secondment)

British Transport Police (BTP) are looking to recruit a People Service Desk Support Officer on a 6-month FTC/secondment paying £21,808.98 per annum, to be based at our People Centre in Birmingham City Centre.

BTP is the national police force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing. As a People Service Desk Support Officer, you will provide general People administrative support to the People Services Centre, carrying out transactional duties across the force and answering routine People related queries over the phone and email.

As a People Service Desk Support Officer, you will be required to:

• Carry out People Service Centre transactional processing duties related to employee records, resignations, personal change details, sickness absence entries, accident reports, maternity leave etc. and handle routine queries from BTP staff and third party individuals.
• Carry out a range of duties to maintain and support the People Service Desk administration processes and procedures to all required standards.
• As directed by the People Service Desk Team Leader, maintain up to date and complete records and information as required by BTP People Department so that People management can be delivered properly and regulatory compliance is achieved.
• Troubleshoot any routine clerical or administrative problems that occur in the day to day work, seeking guidance and input from the People Service Desk Team Leader.
• As directed assemble the required routine and ad hoc reporting information into the required formats to standards of accuracy and timeliness.

Further information about this vacancy can be found in the attached job description.

The successful candidate will be required to evidence the following skills/experience:

• Demonstrable People clerical/administrative experience in a shared service/customer contact centre environment.
• Demonstrable experience in working with a variety of relevant IT systems and databases.
• Ability to work unsupervised, prioritise and remain calm, generating high quality work whilst under pressure to deliver against tight timescales.
• Attention to detail.
• Awareness of the workings of a People department and familiarity with its overall services.

If you are interested in applying to this People Service Desk Support Officer role then please do not delay as interviews will be held as soon as appropriate candidates are highlighted.

In return for your experience, we can offer you:

• £21,808.98 per annum
• Yearly base salary increments
• Working from home allowance available to purchase suitable equipment for blended & home working
• 28 days annual leave plus bank holidays
• Flexible agile working approach
• Family friendly policies including up to 26 weeks paid maternity and adoption leave
• Bespoke benefits platform and access to Blue Light Card
• Development opportunities including fully funded apprenticeships
• Employee assistance programme and dedicated wellbeing hub
• Pension scheme

BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

 We want our organisation to be as diverse as the community it serves and welcome applicants from all sections of the community. In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to Recruitmentteam@btp.police.uk prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum indicator of 3 / developing' or' 'Indicator 5 / no rating must have been achieved on the last reporting year PDR>

BTP has undertaken a review of Police Staff pensions and as a result of this the Police Staff pension will be changing. The current police staff pension is a Defined Benefit scheme which is administered by the Railways Pension scheme. The new pension scheme which is launching is a Defined Contribution scheme which is administered by Royal London. The new pension scheme is awaiting formal approval and an introductory date is not finalised. The earliest this will be is July 2022. If you have any queries, please contact the recruitment team – recruitmentteam@btp.police.uk