HR Service Desk Support Officer

FHQ
HR Business Centre – Holliday Street, Central Birmingham
A004
Full Time
Permanent
£26,098.99
None
N/A

British Transport Police (BTP) are looking to recruit a HR Service Desk Support Officer for a permanent role paying £26,098.99 per annum, based at our HR Centre at Baskerville House, BIRMINGHAM.

BTP is the national police force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year. The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing. As a HR Service Desk Support Officer, you will provide general HR administrative support to the HR Services Centre, carrying out transactional duties across the force and answering routine HR related queries over the phone and email.

As a HR Service Desk Support Officer, you will be required to:

  • Carry out HR Service Centre transactional processing duties related to employee records, resignations, personal change details, sickness absence entries, accident reports, maternity leave etc. and handle routine queries from BTP staff and third party individuals.
  • Carry out a range of duties to maintain and support the HR Service Desk administration processes and procedures to all required standards.
  • As directed by the HR Service Desk Team Leader, maintain up to date and complete records and information as required by BTP HR Department so that HR management can be delivered properly and regulatory compliance is achieved.
  • Troubleshoot any routine clerical or administrative problems that occur in the day to day work, seeking guidance and input from the HR Service Desk Team Leader.
  • As directed assemble the required routine and ad hoc reporting information into the required formats to standards of accuracy and timeliness.

Further information about this vacancy can be found in the attached job description.

The successful candidate will be required to evidence the following skills/experience:

  • Demonstrable HR clerical/administrative experience in a shared service/customer contact centre environment.
  • Demonstrable experience in working with a variety of relevant IT systems and databases.
  • Ability to work unsupervised, prioritise and remain calm, generating high quality work whilst under pressure to deliver against tight timescales.
  • Attention to detail.
  • Awareness of the workings of a HR department and familiarity with its overall services.

If you are interested in applying to this HR Service Desk Support Officer role then please do not delay as interviews will be held as soon as appropriate candidates are highlighted.

In return for your experience, we can offer you:

  • £26,098.99 per annum
  • Yearly base salary increments (subject to satisfactory performance in last PDR year)
  • Working from home allowance available to purchase suitable equipment for blended & home working
  • 28 days annual leave plus bank holidays
  • Flexible agile working approach
  • Family friendly policies including up to 26 weeks paid maternity and adoption leave
  • Bespoke benefits platform and access to Blue Light Card
  • Development opportunities including fully funded apprenticeships
  • Employee assistance programme and dedicated wellbeing hub
  • Pension scheme

BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect. As ‘One BTP’ across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.

Our vacancies are open to everyone and all appointments are made based on merit. So that we can become more diverse we encourage applications from candidates from Black, Asian, and minority ethnic backgrounds, women, people who have a disability, those who are neurodiverse and persons who identify as LGBTQI+. We use positive action to encourage potential candidates from underrepresented groups through targeted workshops or advice sessions.  If you have the skills, experience and values that here in BTP we pride ourselves on then we would welcome you to apply.

For more information on Positive Action please click here or email the team on PART-Recruitment@btp.police.uk

If you want to ask us any awkward or ‘obvious’ questions, if you are you unsure whether your personal circumstances are suitable for a career as a Police Constable but don’t know how to talk to us about it OR you have any questions about the application process, please email our friendly and helpful team where we will be happy to help you:  RecruitmentTeam@btp.police.uk. If your question related to equality or diversity then you can also contact our Equality, Diversity and Inclusion team directly at: PART-Recruitment@btp.police.uk To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.

In order to apply, you must have the permanent right to live and work in the UK and have been resident in the UK for the previous 3 years. You will be asked these and other questions to determine your eligibility to work for British Transport Police when you start your application and you must answer honestly.

BTP has undertaken a review of Police Staff pensions and as a result of this the Police Staff pension will be changing. The current police staff pension is a Defined Benefit scheme which is administered by the Railways Pension scheme. This is applicable to new starters who join before the 1st of October 2023. The new pension scheme which is launching is a Defined Contribution scheme which is administered by Royal London. The new pension scheme has been approved with an expected introductory date of 1st October 2023.- Therefore, any new starters that join on the 1st of October and after will be inducted onto the new defined contribution pension scheme. If you have any queries, please contact the pensions team – pensionqueries@btp.police.uk

Internal candidates must have completed their probation for their current substantive posting and can only apply in tenure if Head of Department approval is emailed to Recruitmentteam@btp.police.uk prior to the vacancy closing. Internal candidates must confirm that they are not subject to formal action plans for sickness/complaints/discipline or poor performance and that all mandatory training courses have been attended and are in ticket/up to date. A minimum rating of 3 (performing) or a rating of U (no rating) must have been achieved on the last reporting year PDR.

This opportunity is closed to applications.